Buyer Information

*SPECIAL MESSAGE

Be assured we are taking all necessary precautions to ensure your items are handled in a safe and secure manner during the COVID 19, coronavirus pandemic. 

ORIGINAL PAINTINGS

Unframed, gallery-wrapped canvases ship in custom made boxes/crates, wired and ready to hang with all necessary hardware included 

PRINTS & PRINTS ON CANVAS

All prints are carefully wrapped and shipped in mailing boxes. *Note - prints currently do NOT include brown paper dust wrap on back.

COLOR

Every effort has been make to accurately represent the color of the original artwork in all prints. Color on monitors and screens may vary.

DELIVERY

When will I get my print(s) order?

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5-​8 business days
International: 10-20 business days

Where will my order ship from?

We work with on-demand order fulfillment companies with facilities worldwide.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

●  Check your shipping confirmation email for any mistakes in the delivery address.

●  Ask your local post office if they have your package.

●  Stop by your neighbors in case the courier left the package with them

  • If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@kimpowellart.com.

If you did find a mistake in your delivery address, we can arrange for a replacement order, but shipping will be at your own cost.

ORDERS

How are your products made?

We work with high-quality print-on-demand drop shippers for the framed prints and prints on canvas. There are locations worldwide and your orders are printed and shipped from the facility that can do it most efficiently.

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, message us at info@kimpowellart.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this, please email us at info@kimpowellart.com within a weeks' time with photos of the damaged product, your order number, and any other details about your order. We'll find a resolution as soon as possible!